Role: Client Support Manager
Relationships

Establish a Schedule for On-call SupportHand Over to SupportMaintain Application DocumentationManage CapacityManage CompetencyManage DefectsManage EnhancementsManage Help Desk OperationsManage Help Desk ResourcesManage IssuesManage Maintenance ProcessesManage QualityManage ReleasesManage SecurityManage System AvailabilityManage System ConfigurationMonitor Production ProcessesOptimize SystemOrient Administrators to IBM Customer Support ResourcesReview System Life Cycle PlanReview System PerformanceSchedule and Operate SystemVerify Benefits RealizationClient_Support_Manager
Process Usage
Main Description
  • Assists users with functionality issues, technical issues, and troubleshooting
  • Acts as the contact with IBM support
  • Ensures that the solution is running efficiently post implementation

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