Task: Manage Competency
Handle workforce performance management and the knowledge development of staff
Purpose

·                     Handle workforce performance management and the knowledge development of staff for the whole Operations & Support ecosystem.



·                     Provide resource development for the Competency Centre, Help Desk, Enhancement and Infrastructure Teams.



Relationships
RolesPrimary Performer: Additional Performers:
Process Usage
Steps
Maintain Varicent Knowledge

Maintain current Product Knowledge

Maintain knowledge of Performance Management concepts

Maintain Implementation methodologies

Manage Training Program

Manage relationships with IBM Training Services

Develop Training capabilities

Acquire classroom courseware

Acquire eLearning materials

Manage Learning Management System

Monitor Training Uptake & Learning

Promote and Monitor IBM Certifications programs

Staff the operations organization

Hiring and retention

Employee orientation

Maintain job descriptions

Workforce retention management

Manage external resources

Workforce performance management

Employee readiness management

Operations professional training

Workforce skills assessment

Individual and group objective setting

Performance monitoring and metrics

Reward and recognition


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