Task: Manage System Availability

Ensure the continuity of service from the solution

Purpose

· Ensure the continuity of service from the solution to its users.

· Monitor, measure, report and review a key set of metrics for each service and component, which includes availability, reliability, maintainability, serviceability and security.

· Disaster recovery processes are planned, implemented and tested to ensure there is always a way to recover from catastrophic incidents.

· Continuity Management assists the business in minimizing disruption to essential business processes during and following a major incident or outage.

· Business Impact Analysis and Risk Management exercises should be undertaken on a regular basis together with the maintenance and testing of all recovery plans.

Relationships

Roles	Primary Performer: Client Support Manager	Additional Performers:
Process Usage	ASUM-DM > Operate & Optimize > Manage Infrastructure > Manage System Availability

Steps

Business Continuity management

· Define critical customer functions

· Define service level requirements

· Identify information technology service layers

· Identify risks to each information technology service layer

· Propose contingent solution

· Formalize the contingency plan

Establish & Maintain Disaster Recovery procedures

Define & Maintain Backup/Restore procedures

· Plan a Backup Strategy

· Define the Backup and Restore Policies

· Develop Procedures and Methods

· Test the Backup Strategy

Review & test DR processes regularly

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